Reflective and action plan evaluating positive and negative aspects of Essay

Reflective and action plan evaluating positive and negative aspects of the experience(my experience - Essay Example During my tenure at the ministry, I was responsible for the maintenance of records and making correspondences with the clients and other relevant stakeholders of the department, through sending and receiving mails. Occasionally I could accompany the tax collecting team to assist them, especially when the workload was more for them. This way, I also got an opportunity to meet and interact with different types of entrepreneurs, managers and business people, allowing me to enhance my communication skills while also learning some relevant business skills. Nevertheless, there are numerous challenges that come with such a job position, or any other job that entails dealing directly with clients (Brink and Berndt, 2004, p.77). While dealing with clients directly, tolerance and patience are some of the vital aspects that an individual should possess since some clients are uncooperative, while still others lack understanding. Thus, my tenure at the tax department has prepared me well for any future responsibility. Discussion Working is a responsibility that entails diverse concepts, as opposed to being a one-sided issue. While being recruited at the Saudi Arabian ministry of finance, Department of Tax, the consideration was made for the position of a clerical officer, whose responsibility entailed the maintenance of records and making correspondences with the clients and other relevant stakeholders of the department, through sending and receiving mails. However, in the course of my tenure in the department, it became apparent that employees, regardless of the job position they have been recruited for, must be flexible and adaptable to the multi-faceted working environment, which requires them to undertake some responsibilities which were not part of the initial job description, based on the prevailing circumstances. Thus, an individual is forced to switch roles and tasks, depending on how the situation and the expectations changes (Mintzberg, 1989 p72). Having been recr uited as a clerical officer responsible for maintenance of records and making correspondences, I ended-up working as a member of the tax collection team, whenever the team was over-burdened by the workload, or under circumstances where there was little clerical work to be undertaken. Additionally, I was delegated some duties that ought to be managerial duties, which included representing my seniors in certain meetings. Therefore, the first significant experience that I obtained from working in the Tax department of the Saudi Arabian ministry of Finance is flexibility and adaptability to changing situations and organizational needs, which can see an employee engaging in a responsibility that is totally different, from the initial responsibilities, as indicated under the job description (Brink & Berndt, 2004 p43). The next invaluable lesson that I learnt during my tenure in the Tax department is the value and the role of teamwork and interpersonal relationship within an organization. While every employee is recruited as an individual into an organization, there is no way in which the employee can fulfill the duties and responsibilities